Frequenty Asked Questions
What is a VPN?
A VPN is a virtual private network. It can be used to encrypt and protect your data and identity.
Does AIOVPN log?
We do not log at all!
Does AIOVPN log if I use a VPN server in the EU?
We do not log at all! Period. The Mandatory Data Retention Directive (DRD) only applies to ISPs and communication providers, NOT VPN providers.
Where is AIOVPN located?
We are located in the US.
Can I use AIOVPN in another country?
You can use AIOVPN wherever you are, as long as you have internet connection.
Is AIOVPN usable in China?
Yes. But, it is not guaranteed that you may connect due to our IPs being blocked. In that case, you could contact support and they can issue you a personal and private VPN for an additional cost.
Can I purchase an AIOVPN subscription from one country and use it in another?
Will AIOVPN give information to any third-parties?
Will AIOVPN give my information to law enforcement?
By law, we are required to give as much information to law enforcement. But, since we do not log our servers or websites, everything in our system is anonymous, so we really cannot provide any information to law enforcement.
How does AIOVPN handle DMCA takedown notice or other copyright notice?
We do not allow copyright-infringement on any of our servers, especially on our US, UK, and NL servers. Because our number priority is to protect and respect our customer's privacy, we do not keep any logs at all. Meaning, we are unable to identify the user who has infringed the lawful copyrights of others.
Can I use P2P/torrent on AIOVPN?
P2P/torrents are allowed. But, they are not allowed for copyright-infringement on our US, NL, and UK locations, due to DMCA and other complaints.
Can I use TOR with AIOVPN?
Yes, but please be sure to run AIOVPN first before running TOR, or else your identity might become exposed.
Can I purchase a personal, private VPN?
Yes, just contact support and we will setup a personal, private VPN for an additional $7/mo.
Any discount on a private VPN?
Sorry, since it is a private VPN, we must charge a flat rate of $7/mo, regardless on how long you want it.
Does AIOVPN require my email?
No, you do not have to provide an email address in order to use our service. Instead of creating an account and purchasing our VPN using our regular dashboard, you can visit anon.aiovpn.com. Where you can purchase a one year VPN plan using Bitcoin. After the payment has been completed, you will receive a randomly generated user and password credentials, which cannot be changed. Please be sure to remember or write down your username and password.
I forgot my username/password for anon.aiovpn.com
Because the credentials are only generated once and we do not have any of your contact methods, it is impossible for us to restore you username or password.